Delivery Policy

01 Free Delivery

If a particular product or delivery option has a specific restriction, any relevant information will be shown during checkout before the order is confirmed.

02 Order Processing

Once your order has been placed, it will be prepared for dispatch. Processing includes checking the order details, preparing the items and packing the glassware for transit.

We aim to dispatch orders within 1–3 working days. Processing may take longer during busy periods, public holidays or when an item requires additional handling.

Working days generally exclude weekends and public holidays. An order confirmation means that we have received your order; it does not necessarily mean that the parcel has already been dispatched.

03 Estimated Delivery Times

After dispatch, delivery time depends on the destination, the delivery service and local operating conditions. As a general guide, delivery is estimated to take 3–7 working days after dispatch.

These are estimates rather than guaranteed delivery dates. Some orders may arrive sooner, while remote destinations, busy periods or unexpected carrier delays may require additional time.

04 Dispatch Confirmation and Tracking

Where tracking is available, tracking details may be provided after your order has been dispatched. Tracking updates are supplied by the delivery service and may take some time to appear after the parcel is collected.

Please check your order confirmation and any dispatch notification for the latest information available. If tracking has not updated for an extended period, you can contact customer service for assistance.

05 Packaging and Glassware Care

Glassware requires careful handling during transportation. We aim to pack orders appropriately to help protect items during normal transit.

On arrival, please handle the parcel carefully and inspect the contents when it is safe to do so. If an item is broken or damaged, keep the packaging where possible and contact us with your order details and clear photographs of the damage.

We will review the issue and explain the available next steps in line with our Refund Policy and your statutory rights.

06 Delivery Address

We currently deliver to the United Kingdom and selected European countries. Orders from other regions cannot be accepted. Delivery charges and estimated times for your country are shown at checkout before payment. For EU orders, prices include UK VAT; any import duties or local VAT are the customer’s responsibilit.

Please check that your delivery address and contact details are correct before placing your order. Incorrect or incomplete information may cause delays or prevent successful delivery.

If you notice an error after placing your order, contact customer service as soon as possible. We will try to help, but changes may not be possible once an order has been processed or handed to the carrier.

If a parcel cannot be delivered because the address provided is incorrect or incomplete, the available options will depend on the carrier’s arrangements and the circumstances of the order.

07 Delays and Unexpected Events

Although we aim to meet the estimated delivery times, occasional delays can occur due to factors outside our reasonable control. These may include severe weather, carrier disruption, operational issues or unusually busy delivery periods.

If we become aware of a significant issue affecting your order, we will take reasonable steps to provide relevant information where possible.

Estimated delivery times do not remove any rights you may have where delivery has not taken place within the period required by applicable consumer law.

08 Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, please check any tracking information first. If the parcel still cannot be located, contact customer service with your order number.

We will review the available delivery information and, where appropriate, make enquiries with the delivery service. If the order is confirmed lost or delivery has not taken place within the period required by law, we will work with you to provide the appropriate resolution.

Your statutory rights relating to delivery remain unaffected.

09 Receiving Your Order

Please ensure that someone can receive the parcel where the delivery service requires a recipient. If delivery cannot be completed, the carrier may offer another delivery attempt, collection or other available arrangement.

The available options depend on the delivery service. Please follow the instructions provided in any delivery notification.

10 Delivery and Returns

Free delivery applies to eligible orders as described in this policy. Return arrangements depend on the reason for the return and the circumstances of the order.

For information about cancellations, return conditions and refund processing times, please refer to our Refund Policy. Your statutory consumer rights remain unaffected.

11 Changes to This Policy

We may update this policy when our delivery arrangements, services or legal obligations change. The current version will be published on this page and takes effect immediately upon publication, unless a different effective date is expressly stated.

The delivery information shown at checkout for a particular order should also be reviewed before completing the purchase.