We offer drinking glasses and crystal glassware for everyday use, serving drinks and entertaining guests. Each product page provides the available product details, including the design, size, quantity and other specifications where applicable. Please review these details before placing your order.

Consider how you plan to use the glasses, the capacity you need, the shape of the design and how many pieces you require. Check the product description and dimensions to make sure the item suits your needs. If a specification is not listed, contact us before ordering.

Handle glassware carefully, avoid sudden temperature changes and use a suitable cleaning method for the specific product. Check the product information before placing any glassware in a dishwasher. If dishwasher suitability is not stated, hand washing with mild washing-up liquid and a soft sponge is the safer option.

Choose your preferred product, select the available options and quantity, then add it to your basket. Proceed to checkout, enter your delivery details, review your order total and complete payment using one of the payment methods displayed. Please check your address and order details before confirming.

After placing your order, check your email for an order confirmation. If it does not arrive, check your spam or junk folder and confirm that you entered the correct email address. If you are still unable to find it, contact us with your name and order details so we can help.

Contact us as soon as possible if you need to amend or cancel an order. We will check whether it has already been processed or dispatched. Changes cannot be guaranteed once preparation or dispatch has begun. Your statutory cancellation rights remain unaffected.

Yes. Delivery is free on every order, with no minimum spend, no order-value threshold and no qualifying purchase requirements. You will not be charged a standard delivery fee at checkout.

Orders are generally processed within 1–3 working days. After dispatch, delivery is estimated to take a further 3–7 working days. These are estimates rather than guaranteed arrival dates. Delays may occur during busy periods or due to circumstances outside our control.

If tracking is available for your shipment, the tracking details will be provided when available. Please allow time for the carrier’s tracking page to update after dispatch. If your order appears to be delayed, contact us with your order number so we can help check its progress.

Contact us immediately if you notice an error in your delivery address. We can only request a change if the order has not progressed too far through processing or dispatch. Please check your full address, including the postcode, before completing checkout.

First, check your order confirmation and any tracking information available. Allow for the stated delivery estimate, as carrier delays can occur. If the estimated delivery period has passed and your parcel is still missing, email us with your order number and delivery details so we can investigate.

For most online purchases, you can notify us of your decision to cancel within 14 days after receiving your order, then return the goods within a further 14 days, subject to applicable law and any relevant exceptions. Please contact us before sending a return and consult our Refund Policy for the full process.

Please email us as soon as possible at help@cosmiccheers.com. Include your order number, a description of the damage and clear photographs of the affected item and its packaging. Keep the packaging until the issue has been reviewed. We will assess the information and explain the appropriate next steps.

Once a refund is approved, we aim to submit it to your original payment method within 5 working days. Your bank or payment provider may then need a further 5–10 working days to show the funds in your account. Actual processing times can vary, and applicable legal deadlines take priority.

Where possible, use the original packaging and protective materials to help prevent breakage in transit. If the original packaging is unavailable, use secure protective packaging. Contact us first for return instructions. This guidance does not limit your statutory consumer rights.

Email help@cosmiccheers.com for help with products, payments, delivery, returns or damaged orders. Please include your order number where applicable and explain your enquiry clearly so we can assist you more efficiently.

Include your order number, the email address used at checkout and a brief description of the issue. For damaged or incorrect items, attach clear photographs where possible. Please do not send full payment card details or your card security code by email.