COSMIC CHEERS! · YOUR PRIVACY

Privacy Policy

Your privacy matters to us. This policy explains what information we collect when you browse our website, place an order or contact our team, and how we look after it.

This policy takes effect immediately upon publication on our website.

We aim to keep things clear and straightforward. We only use personal information where there is a proper reason to do so, such as fulfilling an order, answering a question or meeting our legal obligations. This policy applies to your use of the COSMIC CHEERS! website and related customer services.

01 Who We Are

COSMIC CHEERS! is the trading brand operated by COSMIC PRODUCTIONS LTD, registered in the United Kingdom under company number 16218596. The company is responsible for handling personal information in connection with this website, subject to the roles of any separate service providers involved in processing your data.

Business address:
27a, Rhos Road, Rhos On Sea, Colwyn Bay, Wales, LL28 4RS, United Kingdom

Email: help@cosmiccheers.com

Telephone: +44 1492 508803

If you have a question about this policy or the way your information is handled, you can contact us using the details above.

02 Information We Collect

The information we receive depends on how you use the website. It may include the following:

Contact details: your name, email address, telephone number and billing or delivery address.
Order information: products purchased, quantities, order reference, transaction status, delivery details and relevant correspondence.
Payment-related information: payment status, transaction references and limited payment details supplied by our payment service provider. Full card details are generally handled by the payment provider rather than stored directly by our website.
Messages to our team: the details you choose to provide when asking about glassware, an order, delivery, returns or a damaged item.
Technical information: IP address, browser type, device information, pages visited, access times and relevant website security logs.
Website preferences: cookie choices and other settings needed to remember your preferences or operate features you have requested.

Please only provide information needed for your enquiry or order. We do not ask you to send full payment card details or account passwords by email.

03 How We Use Your Information

We use personal information for practical purposes, including:

Processing orders and arranging delivery to the address provided.
Taking payment, confirming transactions and issuing refunds where appropriate.
Responding to product questions, order enquiries and customer support requests.
Managing returns, delivery issues, damaged goods and other after-sales matters.
Maintaining order records, accounts and any customer account you choose to create.
Protecting the website, identifying suspicious activity and preventing misuse.
Understanding website performance where the relevant analytics use is permitted.
Meeting applicable accounting, tax, consumer protection and other legal requirements.
Sending marketing communications only where we have an appropriate legal basis and any required consent.

We do not collect personal information simply to build profiles unrelated to running our shop.

04 Our Reasons for Using Data

Where UK data protection law requires a lawful basis, we rely on the basis appropriate to the activity:

Contract: where information is needed to process your purchase, deliver your goods or respond to a request made before entering into a contract.
Legal obligation: where we need to keep records or provide information to comply with applicable law.
Legitimate interests: where reasonably necessary to manage our shop, provide customer support, protect our website or deal with a genuine business issue, provided your rights and interests do not override those needs.
Consent: where you have freely agreed to a particular use, such as non-essential cookies where consent is required or certain marketing communications.

When we rely on consent, you can withdraw it at any time. This will not affect processing that took place lawfully before the withdrawal.

05 Payments and Orders

Payments are handled through the payment methods made available at checkout. The relevant payment service provider processes the information needed to authorise and complete a transaction under its own privacy arrangements.

We may receive information such as payment confirmation, transaction references, the payment method used and relevant fraud-prevention results. We use these details to manage orders, reconcile payments, address payment questions and arrange refunds where appropriate.

We do not intend to store complete payment card security codes or full card details on our own website. The exact information handled by a payment provider depends on the method selected and its checkout process.

Order and transaction records may be retained for up to six years after the end of the relevant financial year where required for UK accounting, tax or related legal purposes. A longer period may apply where a specific legal requirement or an ongoing dispute makes it necessary.

07 International Data Transfers

Some service providers may process information outside the United Kingdom. Where a transfer is subject to UK data protection rules, we will use an appropriate transfer mechanism where required. This may include UK adequacy regulations, an applicable international data transfer agreement or addendum, together with any additional safeguards required by law.

Information about a particular transfer and the safeguards used can be requested through our contact details where appropriate.

08 Cookies and Similar Technologies

Our website may use cookies or similar technologies to keep essential shopping functions working, remember preferences and, where enabled, understand how visitors use the website.

Essential cookies: used where necessary for functions such as the basket, checkout, security and requested website features.
Preference cookies: used to remember choices such as settings you have selected.
Analytics or advertising cookies: used only where these tools are installed and the applicable consent requirements have been met.

Non-essential cookies will not be set before the consent required by law has been obtained. You can change or withdraw your cookie choices through the website’s cookie settings, where available.

Cookie lifetimes depend on their purpose and the provider’s configuration. Session cookies expire when the browsing session ends. Persistent cookies will be configured with a defined expiry appropriate to their purpose, reviewed periodically and not kept longer than necessary.

For more detail about the cookies actually used on this website, please refer to our Cookie Policy and the available cookie settings.

09 How Long We Keep Information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including any applicable legal, accounting or dispute-resolution requirements.

Order, invoice and accounting records: generally up to six years after the end of the relevant financial year, where needed to meet applicable UK record-keeping requirements.
Routine customer enquiries: normally up to 12 months after the enquiry has been resolved.
Delivery or product complaints: normally up to 24 months after resolution, unless the matter forms part of an order record, legal claim or other matter that needs to be kept longer.
Customer account information: while the account remains active and, following closure, normally up to 24 months for routine account administration, subject to any longer legal or transactional retention requirement.
Abandoned basket information: where stored, normally no longer than 30 days unless needed for a function you have requested or another valid purpose.
Routine technical and security logs: normally up to 90 days, unless an incident requires relevant records to be retained for investigation.
Marketing preferences: until you unsubscribe or withdraw consent, with a minimal suppression record kept where necessary to respect that choice.

These are intended retention periods, not a reason to keep information automatically until the last day. Where information is no longer needed, we will delete it or anonymise it where reasonably practicable. A specific legal obligation, payment dispute or active claim may require a relevant record to be retained for longer.

10 Keeping Information Secure

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration or disclosure. These measures may include access controls, secure connections, system updates, limited staff access and appropriate safeguards provided by our service providers.

No website or method of transmitting information over the internet can be guaranteed completely secure. We review security concerns as they arise and take appropriate steps to address them.

11 Your Privacy Rights

Depending on the circumstances and the applicable law, you may have the right to:

Ask for a copy of the personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Request deletion of information where the legal conditions are met.
Ask us to restrict certain processing in qualifying circumstances.
Object to processing based on legitimate interests in qualifying circumstances.
Receive certain information in a portable format where the right applies.
Withdraw consent where processing relies on your consent.
Object at any time to the use of your information for direct marketing.

To make a request, contact help@cosmiccheers.com and explain what you would like us to do. We may need to confirm your identity before releasing or changing personal information.

We will respond without undue delay and normally within one month of receiving a valid request. Where a request is particularly complex or we receive several requests, the applicable legal extension may allow up to a further two months. If an extension is needed, we will explain this within the initial one-month period. Requests are handled in line with applicable law, including any permitted exceptions or fees.

12 Marketing Preferences

If we send promotional emails, we will do so only where permitted by applicable electronic marketing rules and where any required consent has been obtained.

You can opt out at any time using the unsubscribe option included in a marketing email or by contacting us directly. We will action a valid request as soon as reasonably practicable and normally within five working days.

Opting out of marketing will not stop essential messages relating to an order you have placed, a payment, a delivery or a customer service matter.

13 Children’s Information

Our online shop sells glassware for the home and is not intended to collect children’s personal information for independent purchasing or marketing purposes. Where an account or order requires personal details, these should be provided by an adult who is authorised to make the purchase.

If you believe a child has provided personal information inappropriately, please contact us so we can review the circumstances and take suitable steps where necessary.

14 Third-Party Websites

Our website may contain links to delivery services, payment providers or other external websites. When you visit an external site, its own privacy policy and terms may apply. We recommend checking those details before sharing information with that provider.

We are responsible for our own handling of personal information and do not control the privacy practices of independent third-party websites.

15 Changes to This Policy

We may update this policy when our website, services or legal responsibilities change. The current version will be published on this page and takes effect immediately upon publication, unless a different effective date is expressly stated for a particular change.

If a change materially affects the way we use personal information and applicable law requires us to notify you or obtain consent, we will take the appropriate steps. We encourage you to revisit this page when using our website.

16 Questions or Concerns

If you have a concern about how your information has been handled, please contact us first using the details below. We will review your concern and aim to provide a clear response.

You also have the right to raise a concern with the UK Information Commissioner’s Office if you believe your personal information has not been handled in accordance with applicable data protection law.