Terms & Conditions

01 About These Terms

These Terms & Conditions apply to your access to and use of our website, including browsing products, submitting orders and communicating with our customer service team.

In these terms, “we”, “us” and “our” refer to the operator of this website, while “you” and “your” refer to the person using the website or placing an order.

Additional terms may apply to specific promotions or services. If additional terms apply, they will be made available to you before you are asked to accept them.

02 Using Our Website

You agree to use this website lawfully and in a way that does not interfere with its operation or the experience of other users.

You must not:

• Use the website for fraudulent, unlawful or misleading purposes.
• Attempt to gain unauthorised access to our systems or another user’s information.
• Introduce malicious code or interfere with the security or availability of the website.
• Copy, reproduce or commercially exploit website content without permission or a lawful basis.
• Provide false or misleading information when placing an order.

We may take reasonable steps to protect the website, our customers and our business where misuse is suspected. Any action taken will remain subject to applicable law.

03 Product Information

We aim to display product descriptions, images, colours, dimensions and other details as accurately as reasonably possible. Images are provided to help you understand the appearance and style of each item.

Actual colours may vary slightly due to screen settings, lighting or photographic conditions. Minor variations in appearance may also occur between individual glassware items where consistent with the product description.

Please review the product details carefully before ordering, particularly where material, capacity, dimensions, quantity or care instructions are important to your intended use.

04 Prices and Payment

Product prices and any applicable charges are displayed on the website or at checkout before you submit your order. Please review the final order total before confirming your purchase.

We aim to ensure that prices and product information are accurate. If we identify a material pricing or listing error before accepting an order, we will take reasonable steps to address it and contact you where appropriate.

Payment must be completed using the payment methods presented at checkout. By submitting payment details, you confirm that you are authorised to use the selected payment method.

An order confirmation acknowledging receipt of your order does not necessarily mean that the order has been accepted. Acceptance will be indicated through the applicable order or dispatch process.

05 Orders and Acceptance

When placing an order, please ensure that your contact details, delivery address, selected products and quantities are correct.

We reserve the ability to decline or cancel an order where there is a legitimate reason, such as an item being unavailable, a material listing error, suspected payment fraud or an inability to verify essential order information. We will communicate with you where reasonably possible.

If payment has been taken for an order that we subsequently cancel, any amount due will be refunded using the original payment method, subject to applicable law and the relevant payment provider’s processes.

Nothing in these terms permits us to cancel an order or withhold a refund in a way that unlawfully restricts your consumer rights.

06 Delivery

Order processing and delivery estimates are explained in our Delivery Policy. Estimated delivery times are provided as a guide unless a specific date or period has been expressly agreed with you.

Please provide a complete and accurate delivery address. If you notice an error after placing an order, contact us promptly. Changes may not be possible once an order has been processed or dispatched.

We remain responsible for meeting our legal obligations relating to delivery. Your rights are not reduced by an estimated delivery date or a delay caused by a carrier.

07 Cancellations, Returns and Refunds

Our Refund Policy explains how to request a cancellation, return, replacement or refund, including the steps to follow if an item arrives damaged or incorrect.

For most goods bought online by consumers, statutory cancellation rights may allow you to notify us of your decision to cancel within 14 days from the day after receiving the goods, followed generally by a further 14 days to return them. Exceptions may apply under applicable law.

Faulty or misdescribed goods may qualify for different remedies under consumer law. Please consult our Refund Policy for practical instructions and estimated refund processing times.

Nothing in these terms removes or restricts any mandatory cancellation, return, refund or other statutory rights that apply to your purchase.

08 Glassware Care and Safe Handling

Glass and crystal glassware should be handled with care. Please follow any care, cleaning and use instructions provided with the product.

• Handle glassware carefully to reduce the risk of breakage.
• Inspect items for visible damage before use.
• Follow product-specific washing and temperature guidance.
• Keep broken glass away from children and handle fragments safely.

General care information does not replace any specific warnings or instructions supplied with an item. We are not responsible for damage caused by use contrary to clearly provided product instructions, except where liability cannot lawfully be excluded.

09 Website Content and Intellectual Property

Unless otherwise stated, website text, product descriptions, graphics, design elements, logos and other content are owned by us or used with permission.

You may browse the website and use its content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify or commercially use website content without permission, unless permitted by law.

Product names, images and third-party marks remain the property of their respective owners where applicable.

10 Third-Party Services and Links

Our website may use third-party services for payment processing, delivery, website functionality or other operational purposes. External websites may also be linked for convenience.

Third-party services may be subject to their own terms and privacy policies. We encourage you to review those terms where relevant.

We are not responsible for the independent content or policies of external websites, except where responsibility cannot lawfully be excluded.

11 Liability and Consumer Rights

We will carry out our obligations with reasonable care and skill and comply with applicable consumer protection law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to those protections, we are not responsible for losses that are not reasonably foreseeable in the circumstances or for losses arising from use of the website unrelated to a purchase, to the extent permitted by law.

If you are purchasing as a consumer, these terms do not remove your mandatory legal rights. If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

12 Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy. This explains what information may be collected, how it is used, when it may be shared and the choices or rights available to you.

By using the website, you acknowledge that you can access the Privacy Policy. Where consent is required for a particular use of information or cookies, we will seek it as required by applicable law.

13 Changes to These Terms

We may update these terms to reflect changes to our website, products, business operations or legal obligations. The latest version will be published on this page.

Updated terms take effect immediately upon publication unless a different effective date is expressly stated. Changes will not remove rights that have already accrued to you or retrospectively alter an existing contract where doing so would be unlawful.

14 Governing Law

These terms are governed by the applicable laws and regulations relevant to the transaction. Where you are a consumer, you may also benefit from mandatory consumer protections and the right to bring proceedings in the courts available under applicable law.

Nothing in this section deprives a consumer of mandatory protections that cannot lawfully be excluded by contract.

15 Contact and Questions

If you have a question about these terms, a product, an order or a delivery, please contact our customer service team using the contact details published on our website.

When contacting us about an order, please include your order number and a clear description of your enquiry so that we can assist you more efficiently.